Emergencies can arise at anytime without warning. As a security officer your job is to respond appropriately to mitigate injury and loss of property. Whenever an emergency arises, here are a few steps to help you respond effectively:
1. Clear the hazard area - Identify an area where the hazard exists then immediately direct people to evacuate the area. Preventing additional harm to others is a priority.
2. Summon assistance - Even "small emergencies" will require assistance. Call for help as soon as possible - fellow officers, emergency medical services and others. Starting a response as soon as possible will reduce the time for help to arrive.
3. Maintain calm while giving clear commands - Emergency scenes are chaotic, stressful. Doing your best to maintain a calm presence through your voice and demeanor while giving clear commands to others will reduce the chaos for those present. It's difficult, but maintaining your composure through a calm demeanor will greatly help others while increasing the chances they will follow your commands.
Prevention of further injury or damage is the first priorities in any emergency situation. Understand that you will not be able to handle the emergency alone and will need assistance. Clearing the hazard area, summoning assistance, and maintaining a calm demeanor will help you prevent further injury or damage to property.
Rarely, not often, as a security officer you may be called upon to assist in directing vehicle and pedestrian traffic on a property. Here are some tips on how to direct traffic safely:
Traffic directing tips:
Safety is always the first priority when directing traffic, your safety and the safety of drivers and pedestrians. Don't rush drivers and make sure you are always alert to what drivers and pedestrians are doing around you.
Member of the Guardstar Academy Staff. All Guardstar Academy staff are experienced law enforcement, security professionals and/or private investigators.